Your customers have questions before they buy something, be there when they need you. Make sure they build trust and choose you over the competition. Being able to respond to a customer's conversation armed with shortcuts and Knowledge Base articles makes it easy to deliver a good customer experience.
With a chat feature, you can quickly chat 1:1, get a quick answer to a question, and therefore convert better. You can also see which pages your visitors are on, what they are searching for in your Knowledge Base, and how often they visit your website. View activity throughout their entire journey. Clearly see which team member last responded to a customer and keep a full conversation history.
With a chat feature, you can easily identify frequently asked questions and capture searches in the Help Center to create articles and shortcuts. This allows agents to respond faster and customers to get help without having to contact you. In summary, with a chat feature, you can easily and quickly provide answers, have contact with the customer, and therefore convert better.
Examples of free chat features: